Bump Accident Management Ltd. (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This policy, along with our terms of use and any other documents referenced herein, describes how we collect, use, store, disclose, and protect the personal data you supply. It explains your rights under applicable data protection laws.
Controller and Contact
For the purposes of data protection legislation, the controller is Bump Accident Management Ltd.
If you wish to contact our Data Protection Officer (or equivalent), please use the Contact Us page
1. Information We Collect
When you interact with us, such as using our services, filling in forms, communicating with us, or submitting a claim, we may collect personal data about you. Types of data may include:
- Identity & contact information: e.g. name, address, telephone number, email address
- Administrative / claim-related data: e.g. claim reference, policy number, other identifiers
- Preferences & marketing data: e.g. whether you give consent to receive marketing communications
- Transactional data: Details of services you use, payments, orders
- Technical data: IP address, browser type, operating system, device information
- Usage data: information about how you use our website, app, or other services
- Special categories / sensitive data (where necessary): e.g. driving convictions or other legally regulated data if required for providing a service
We do not normally collect payment card numbers.
We may also record telephone calls to support service quality, fraud prevention, and training.
2. How We Use Your Information
We will only process your personal data when legally permitted, such as when:
- It is required to perform a contract with you
- It is needed to comply with a legal obligation
- It is necessary for our legitimate interests (or a third party’s), provided your rights do not override them
- You have given us consent (e.g. for marketing)
We will use your information for the specific purposes for which it was collected (or for closely related uses). Typical uses include:
- Administering your account or claim
- Communicating with you
- Delivering services you request
- Sending you marketing, where you have consented
- Detecting, preventing, or investigating fraud
- Improving and analysing our services, systems, and user experience
We will never sell your personal data or share it with third parties for their own independent marketing purposes.
3. Disclosure of Your Information
We may disclose your personal data:
- To group companies or affiliates, as necessary
- In connection with a business sale, merger, or reorganisation
- To comply with a legal duty or regulatory requirement
- To enforce or apply our terms, or to protect our rights, property, or safety
- To fraud prevention agencies or law enforcement
4. Data Retention
We retain your personal data only for as long as necessary:
- To fulfil contractual obligations
- To comply with legal, regulatory, or accounting requirements
- To resolve disputes or enforce agreements
If you request deletion, we will remove or anonymise your data as appropriate, subject to ongoing obligations or justified reasons for retention (such as legal obligations, dispute resolution, or backup archival systems).
5. Cookies & Technical Data
We may use cookies, logs, and similar technologies to gather technical and usage information, such as:
- IP address, browser type, operating system
- Pages visited, time spent, links clicked
- Preferences, session identifiers
Cookies help us to:
- Estimate audience size and usage patterns
- Remember your preferences
- Provide personalized content
- Improve site performance and usability
You can disable cookies via your browser settings; however, this may limit access to parts of our website or services.
6. Security & Data Storage
We use appropriate technical and organisational safeguards to protect your personal data from unauthorised access, alteration, disclosure or destruction.
While we strive to protect your data, transmissions over the internet are never completely secure. Any data you transmit to us is at your own risk.
You are responsible for keeping any password or access credentials you use confidential and not disclosing them to others.
7. Your Rights
You have, subject to legal limitations, rights including:
- Access: to request copies of personal data we hold
- Correction: to have inaccurate or incomplete data corrected
- Deletion: to request us to erase your data, where lawful
- Restriction: to ask us to restrict processing under certain circumstances
- Objection: to object to processing (e.g. for direct marketing)
- Portability: to receive your data in a structured format
- Withdraw consent: where we rely on it
To exercise these rights, please contact us via our Contact Us page. We will verify your identity before responding. We aim to respond without undue delay, normally within one month, though extensions may apply in complex cases.
No fee is charged for requests unless they are manifestly unfounded, excessive, or repetitive.
8. Third-Party Links & External Sites
Our website or services may contain links to external sites. This policy does not cover those external sites, and we have no control over their content or practices. Please review their privacy policies before interacting with them.
9. Changes to This Policy
We may revise this privacy policy from time to time. When changes are made, we will post the updated version on our website and, where appropriate, notify you by email or other means.
10. Contact / Enquiries
If you have questions, comments, or requests about this privacy policy or how we handle your personal data, please contact our Data Protection Officer using the details on our Contact Us page.
Last Updated: 14/10/2025